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policies

shop policies

at numma numma,we combine the best fibers with our original recipes to create the perfect hand-dyed yarn.

each skein is carefully handcrafted in small batches to ensure quality.

this kind of decadence is addictive.

you can read more about us and see colorcards for all of our yarns at www.numma-numma.com.


payment

credit card payments are accepted through paypal. you do not have to have a paypal account to pay for your purchase using your credit card. if you wish to pay by domestic money orders or cashier's check, please contact us at info@numma-numma.com

paypal payments must be received within 48 hours of purchase, unless you have made arrangements with numma numma for additional time to pay. money orders and cashiers checks must be received within 7 days of purchase.


shipping

occasionally numma numma offers complimentary shipping as a thank you to our customers.

otherwise, shipping at numma numma is very straight forward.

shipping for domestic orders is estimated at a flat rate of six dollars per order.

numma numma does combine orders placed in the same twenty-four hour period. we will issue a credit, rounded down to the nearest dollar, if the shipping costs you were charged exceed the actual cost. once you have received your shipping notice, we cannot add any additional items in your shipment.

due to losses with international first class mail, we ship all international orders via insured priority mail. those rates vary by country but they are listed here. whenever possible, we ship via flat rate envelope. typically we can ship up to three skeins in this manner. when you complete your purchase at the numma numma shop, we charge estimated shipping of twenty-five dollars. then we will process and combine all orders placed and send an invoice or credit for the difference in actual shipping costs.

if you are shopping for a friend, numma numma does not mind that at all. however, we are only able to ship one order to one address. we are happy to help get items to swap partners, etc., but each full order can only be shipped to a single address. if you have an item that you would like to ship to an address other than your own, you will need to purchase that item as a separate purchase and put in the notes for your payment that you wish the item to ship an address that is not your paypal address.

we ship immediately. typically within two or three business days of purchase. however, please plan allow up to two weeks for shipping to address in the united states and canada. for other countries, it could take as long as five weeks for your package to arrive depending on your location.


refunds and exchanges

if you are dissatisfied with your numma numma purchase, please contact us. we will do everything possible to make you a happy camper.

returns and exchanges are happily accepted for unused yarn and fiber within thirty days of purchase. all items must be returned in their original condition. the buyer is responsible for all shipping charges on returns or exchanges unless they are the result of our error. if your yarn originally shipped with a promotional or free shipping rate, the amount of your refund will be adjusted to exclude actual shipping charges.

occasionally we offer yarn a discounted prices. all sales are final on discounted yarns.

domestic and insured international shipments that are lost or damaged will be refunded within thirty days of loss.


other stuff

numma numma is unable to accept custom orders at this time.

numma numma is currently accepting wholesale inquiries from brick and mortar shops. wholesale accounts are accepted on a limited basis. please contact info@numma-numma.com for more information.